What are your delivery times?
All orders are shipped from Ontario, Canada. We process orders within 2 to 4 business days (excluding weekends and holidays).
Domestic shipping within Canada takes 3 to 5 business days. U.S. shipping takes 7 to 10 business days. This is Monday to Friday, excluding holidays and weekends.
*Note: We do our best to have your orders delivered in a timely manner, but we are not responsible for any shipping carrier delays.
How much will shipping cost?
All domestic shipping to Canada is $5 flat rate and the U.S. is a flat rate fee of $10.
Can you provide worldwide shipping?
Yes, we provide international and worldwide shipping! Shipping rates differ depending on where you live.
I have not yet received my order?
If your tracking information indicates that your order has been delivered, please reach out to your local post office for additional information. If you are unable to locate your order, please contact us at firstname.lastname@example.org
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us. If you haven’t received your order within 10 business days of receiving your shipping confirmation email, pleasecontact uswith your name and order number, and we will look into it for you.
Where are your products made?
We are proud to say that all of our products are designed and produced in Canada. It is important to us to keep production domestic to support other local businesses!
How do I return a product?
If you’re looking to return your order, we’re here to help! We have a 10-day return policy. 10 days after receiving your item, you may request a return.
Note: discounted, sale items, and gifted products are final sale.
To be eligible for a return, your item must be in the same condition that you received it (unused).
To start a return, email email@example.com and include your order number with a description of the reason for your return.
Wholesale & Corporate Gifting
Do you offer wholesale pricing?
Yes! We love to work with wholesale partners. We offer low minimums, starting at 10 units. Pleasecontact usfor pricing information on our products.
Do you offer corporate gifting?
Yes, we are always happy to work with you to make corporate gifts customized and special. We start corporate gifting as low as 10 units. We are happy to offer custom designs and products. You may view our previous corporate gifting clients here. Please contact us with details about your corporate gift idea and we can work together to make your vision come to life!
What is the minimum order for wholesale and corporate gifting?
We offer low minimums, starting at 10 units for corporate gifting and wholesale orders. For more information on pricing, please contact us!
Do you offer custom designs?
Yes, we are happy to design and produce customized paper products. Please contact us with the details about your vision and we can create a unique product tailored to you.