FAQs

We process orders within 2 to 4 business days (excluding weekends and holidays).

Domestic shipping within Canada takes 3 to 5 business days. U.S. shipping takes 7 to 10 business days. This is Monday to Friday, excluding holidays and weekends.

Note: We do our best to have your orders delivered in a timely manner, but we are not responsible for any shipping carrier delays.

Yes! If you're in Saint John, NB, you can choose FREE local delivery at checkout. This option will only appear if your address is eligible for local delivery.

Orders are shipped from either Ontario or New Brunswick, depending on product availability and your location.

If you're in Saint John, NB, you can choose FREE local delivery at checkout. This option will only appear if your address qualifies for local delivery.

We offer free local delivery for customers who are located in Saint John NB. You will see this option automatically at checkout.

Canada Shipping rates:
FREE local delivery for Saint John, NB. This option will only appear at checkout if your address qualifies for local delivery.

$3 shipping: for orders under $8

$5 shipping: orders under $30

$10 shipping: orders $30+

U.S. Shipping Rates:
$15 shipping: orders under $50

$20 shipping: orders $50+

Yes, we provide international and worldwide shipping! Shipping rates differ depending on where you live.

When your order has shipped, you will receive an email notification from us. If you haven’t received your order within 10 business days of your shipping confirmation email, please contact us with your name and order number. We’ll investigate the matter for you.

If your tracking information shows that your order has been delivered, we recommend reaching out to your local post office for assistance. If you are still unable to locate your order, please contact us, and we will help you.

Please contact us, and we will promptly resolve the issue to ensure you receive the correct item.

If you’re looking to return your order, we’re here to help! We have a 10-day return policy. 10 days after receiving your item, you may request a return.

Note: discounted, sale items, and gifted products are final sale.

To be eligible for a return, your item must be in the same condition that you received it (unused).

To start a return, contact us and include your order number with a description of the reason for your return.

Yes, we love partnering with wholesalers! We offer flexible minimums starting at just 10 units. Contact us, and we’ll be happy to share our discounted wholesale pricing and discuss how we can work together.

Yes, we are always happy to work with you to make corporate gifts customized and special. We start corporate gifting as low as 10 units. We are happy to offer custom designs and products. You may view our previous corporate gifting clients here. Please contact us with details about your corporate gift idea and we can work together to make your vision come to life!

For wholesale orders, we have flexible minimums as low as 10 units. For corporate gifting, we’re happy to accommodate custom requests, with minimums varying based on the specific product and customization needs. Please contact us to discuss your vision, and we’ll provide all the details!

Yes, we are happy to design and produce customized paper products. Please contact us with the details about your vision and we can create a unique product tailored to you.

We’re proud to say that all of our products are designed and made in Canada! Keeping production domestic is important to us as it supports local businesses and ensures high-quality craftsmanship.

Every product is illustrated by Lex, co-owner and designer, while Bianca, our co-owner and writer, brings the words to life.